Returns and Refund

Claims

  • I have received the wrong product. What can I do?

    Konscious Keto will immediately process the replacement if you receive the incorrect product. Please contact us within 30 days from the initial purchase date and be ready to provide a photo of the incorrect product received.

     Our customer service team will be more than happy to help you:

    Call us at: 1-833-333-KETO (5368)
    Email us at: hello@konsciousketo.com

     
  • I received damaged product. What can I do?

    We will surely replace the damaged items, free of charge. Please send us a photo of the damaged item and its packaging so we can assist you with the replacement.

     Our customer service team will be more than happy to help you:

    Call us at: 1-833-333-KETO (5368)
    Email us at: hello@konsciousketo.com

     

Returns

  • How can I return my order?

    To initiate a return, please Contact us within 30 days after the delivery date. If 30 days have passed since the delivery, unfortunately, we cannot offer you a refund or exchange. Please refer to our Shipping and Refund Policy for more details. Our customer service team will be more than happy to help you:

    Call us at: 1-833-333-KETO (5368)
    Email us at: hello@konsciousketo.com

     
  • Can I return two orders in one package?

    Yes, you may! To arrange the return, please contact us no more than 30 days after the initial purchase date.

     Our customer service team will be more than happy to help you:

    Call us at: 1-833-333-KETO (5368)
    Email us at: hello@konsciousketo.com

     
  • Can I exchange an item?

    Unfortunately, our system can't make any exchanges, only returns and refunds. However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead.

  • When will I get my money back?

    Approved refunds will be processed within 3-5 business days after the item has been returned and processed at our warehouse. Refund processing times may vary depending on your bank but typically take 5-7 business days to reflect in your account. Please refer to our Shipping and refund policy for more details.

  • For how long do I have the right to return my order?
    • All products are eligible for our 90 day money back guarantee and you can find our refund policy below. However, the shipping charges outside of the mainland USA are always non-refundable.

    • FOR SINGLE PACK PURCHASE:  You will not need to return the used bottle. You will receive a 100% refund after filling out this form. You are only entitled to one refund like this per product per year.
    • FOR MULTI-PACK PURCHASE: You only need to return the unused and unopened bottles after completing this form . However, to prevent misuse or abuse of this refund policy, please note that the following rules must be observed: 

      1. If you have used only 1 bottle (a 30-day supply): we will issue a refund for that bottle and all unused/unopened bottles you return.

        For example:

          • You purchased a 6-pack of a supplement
          • You used 1 bottle and returned 5 unopened bottles. 
          • Once received at our warehouse, we will issue a refund for all 6 bottles. 

      2. If you have used more than 1 bottle (a 30-day supply): we will only issue a refund for the first bottle and the unused/unopened bottles that you return. You will not receive a refund for the second or subsequent bottles that you used.

        For example: 
            • You purchased a 6-pack of Emma Relief. 
            • You used 2 bottles of Emma and returned 4 unopened units.
            • Once received at our warehouse, we will issue a refund for 5 bottles (the first used bottle of Emma plus the 4 unused units you returned).  
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