• When Will I Receive My Order?

    For orders shipped within the United States, orders are typically processed and delivered within 5–10 business days from the order date. 

    Please note:

    • Orders shipped to Hawaii are subject to a surcharge to cover additional shipping costs.

    Once your order has been dispatched, you'll receive a shipping confirmation email that includes your tracking link so you can monitor your shipment's progress.

     

     

     

    *Standard shipping within the continental United States: Estimated delivery within 5-10 business days. This timeframe accounts for processing time at our warehouse, transit time via ground shipping, and potential delays due to high order volumes or adverse weather conditions.

     

  • I Didn't Receive an Order Confirmation Email

    If you do not receive an order confirmation email after placing your order:

    • Check your Spam, Junk, Promotions, or Other folders to make sure the email was not filtered.
    • Verify that the email address entered during checkout was correct.
    • Allow a few minutes for the confirmation email to arrive, as there may be a slight delay during periods of high order volume.
    • If you still have not received a confirmation email, please contact Customer Support at hello@konsciousketo.com so we can verify your order and resend the confirmation if needed.
     
  • Can I Change or Cancel My Order After It's Been Shipped?

    Once your order has been placed, it is immediately prepared for shipment. As a result, we're unable to make changes to the products in your order or cancel the order once it has been submitted.

    The good news is that all orders are covered by our 90-day satisfaction guarantee. This gives you plenty of time to try the product once it arrives and see how it works for you. If you're not completely satisfied after giving it a try, you can contact us within 90 days, and we'll be happy to guide you through the next steps.

    If you have any questions or concerns, our Customer Care team is here to help.

    Email us at: hello@konsciousketo.com

     

     

  • How Can I Change or Correct the Delivery Address for my Order?

    If you need to change or correct your delivery address, please contact us as soon as possible at hello@konsciousketo.com.

    Please note that we can only update your delivery address if your order has not yet been packed or shipped. Once an order has been prepared for shipment, we're unable to make changes to the delivery address.

     

     

     

     
  • How do I cancel my order?

    Once your order has been placed, it is immediately prepared for shipment. As a result, we're unable to make changes to the products in your order or cancel the order once it has been submitted.

    The good news is that all orders are covered by our 90-day satisfaction guarantee. This gives you plenty of time to try the product once it arrives and see how it works for you. If you're not completely satisfied after giving it a try, you can contact us within 90 days, and we'll be happy to guide you through the next steps.

    If you have any questions or concerns, our Customer Care team is here to help.


    Email us at: hello@konsciousketo.com

  • How Can I Track The Status of my Order?

    Once your order has been handed over to our shipping provider, you'll receive a shipping confirmation email that includes a tracking link.

    Simply click the tracking link in the email to view the current status of your shipment.

    Please note that it may take a few hours after you receive the shipping confirmation email for tracking information to appear or update on the shipping provider's website.